In-Demand IT Careers

Analyst, IT Infrastructure

Norfolk, VA | Work from home flexibility

Posted: 09/11/2023 Job Category: Infrastructure Job Number: 6798

Job Description

OpenArc - Empowering Your Career. As a leading IT staffing firm, we are dedicated to connecting talented professionals with your ideal opportunities. We are currently seeking a qualified Analyst, IT Infrastructure to join our client’s organization and contribute to their ongoing success. 


Job summary

We are seeking a skilled, motivated, and hands-on Analyst, Enterprise IT Infrastructure to join our team. In this role, the individual may become a leader of a strong, talented Information Technology team with the opportunity to experience significant professional growth. This position reports to the Manager of Network and Server Administration.


· Infrastructure administration utilizing technologies from Cisco, Microsoft, VMWare, Azure IaaS, and Citrix.

· Installation, support and maintenance of physical and virtual operating systems-based servers, workstations, and personal computers in an Ethernet/IP environment.

· Installation, support and maintenance of Cisco Routers, Switches, Firewalls, and WiFi Access Points.

· Installation, support, and maintenance of Citrix Infrastructure, including Citrix Cloud, XenApp, XenDesktop.

· Remote administration of workstations, software, and peripherals across local and wide area networks.

· Project management, coordination, and implementation of IT related projects.

· Provide 2nd and 3rd level support for hardware/software service requests.

· Develop and maintain technical documentation and standard operating procedures.

· Research, evaluation, and implementation of new technologies. Establish IT standards and best practices for the entire company.

· Mentor junior technical staff, recommending development paths for building technical skill sets in order to grow the team as a whole.

· Other project management and IT responsibilities may be included



· Enterprise IT Infrastructure strategy, architect and & operational experience.

· Strong interpersonal, leadership and customer service skills with ability to interact and cooperate with all levels within the organization.

· Expertise in designing and deploying IT infrastructure architecture, best practices, and infrastructure standardization.

· Expertise in Microsoft platform-based environment including strong knowledge of MS operating systems and the full office productivity suite. Experience with Microsoft Exchange Online is essential for this position.

· Experience in designing and deploying Citrix infrastructure architecture, XenApp, XenDesktop, and NetScaler devices.

· Experience with Cisco family of products for end-to-end connectivity and interoperability.

· Experience installing and troubleshooting LAN/WAN hardware and software including firewalls, routers, switches, SD-WAN Edge devices, and VOIP phones.

· Expertise with installing, and managing backup solutions; preferably Veeam

· Expertise managing Vendors and Invoices.

· Ability to interact with business leaders with non-technical language

· Travel and on-call support are required.

· Certifications in VMWare/VCP, Microsoft MCSE, MCSA, MCITP

· CCNA certification with experience in other brands

· Experience with Microsoft Active Directory, Exchange Online, SharePoint Online, and VoIP desirable.

· Knowledge of project management methodologies or project management experience.


At OpenArc, we prioritize your career success and strive to build exceptional technical teams for our clients. By understanding your experience and aspirations, we ensure to present you with rewarding and fulfilling opportunities. 


As an employee of OpenArc and our clients, you will be eligible to participate in a comprehensive benefits package.

OpenArc is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Whether you are looking to fill or looking to advance your career, I would strongly suggest speaking to Scott and his team at OpenArc. Scott and his team provided a consultative and hands on approach throughout the entire process in my recent transition. Their unique approach was unlike anything I’ve experienced either as a candidate or a hiring manager.

-Mark Quinn, Service Sales Executive at Siemens Medical Solutions, USA, Inc.

Working with OpenArc was a great experience. The position I accepted was accurately described and my questions on benefits, paid time-off, and holidays and more were promptly answered. The entire OpenArc team was a very professional and to the point. I highly recommended OpenArc to all of my peers.

– Lisa McLaughlin, Executive Director, ACAPT

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