OpenArc - Empowering Your Career. As a leading IT staffing firm, we are dedicated to connecting talented professionals with your ideal opportunities. We are currently seeking a qualified Associate Support Analyst to join our client’s organization and contribute to their ongoing success. 

Job summary
This is a professional position where the employee services the global user base and assists other members of the Information Technology organization with user problems and technical requests (help desk), and with installation and configuration of PCs, printers, mobile devices and network connectivity.

Responsibilities:

• Provides initial point of contact for delivery of services within the IT organizations. Assesses priority and classifies incoming requests, dispatches ticket to the appropriate analyst.
• Troubleshooting – problem identification, resolution, communications, interfacing with IT Team and 3rd parties
• Provide end-user support to a global user base on a timely basis and in accordance with department standards, consistent with legal and statutory requirements and with industry best practices. Communicates frequently with users and IT personnel/management as to current status of problems/issues.
• Maintains records of services and approval. Updates Help Desk documentation with problem resolutions and maintains knowledge base data.
• Assess general desktop environment and provide recommendations to manager to proactively meet business and technology needs.
• Purchase, install and configuration of personal computers, desktop software, printers, mobile devices, camera systems, etc and network services (e.g. internet, VPN) adhering to departmental standards and licensing regulations.
• Supplies inventory and ordering
• Ensure Licensing adherence and maintaining records

Requirements:

• Experience in Information Science or Related Field Required 
• Experience with Help Desk/PC/Network Support

At OpenArc, we prioritize your career success and strive to build exceptional technical teams for our clients. By understanding your experience and aspirations, we ensure to present you with rewarding and fulfilling opportunities. 

As an employee of OpenArc and our clients, you will be eligible to participate in a comprehensive benefits package.