In-Demand IT Careers

Customer Support Specialist

Greater Pittsburgh Area, PA 15222

Posted: 09/12/2019 Job Number: 3916

You will demonstrate excellent professional communication skills, applying deductive approaches to troubleshoot issues, documenting solutions for continuous improvement, and providing support as outlined below. In this team-based environment, you will be in the heart of the action with opportunities to apply your skills on new and exciting challenges.

 

RESPONSIBILTIES

  • Ensure customer requests are thoroughly investigated, processed accurately, and are closed within internal response-time targets.

  • Ensure customer

  • Triage and route incoming customer support requests

  • Develop relationships with customers by becoming a trusted advisor and partner for all their needs

  • Follow documented process steps to efficiently prioritize, document/track, and resolve customer requests; or escalate to support teams and subject matter experts as appropriate

  • Recommend proactive solutions/improvements; contributes to the proactive development, implementation, and administration of customer support help sheets, usage guides, and FAQs for end users

  • Process new Partner applications

  • Continually develop and maintain product knowledge and personal domain expertise to ensure Partner and client satisfaction and to meet organizational goals  

  • Positively represent the company and develop goodwill in all customer interactions

  • Assist with other tasks as required

 

REQUIREMENTS

  • Strong experience in a customer support role or combination of education and associates or bachelor’s degree

  • Experience in a high-impact customer support role

  • Bachelor’s degree from an accredited university

  • Experience working with a global customer base

  • Multilingual (Mandarin/Spanish a plus)

  • Strong communication skills both written and oral

  • Detail oriented with strong organizational skills

  • Strong analytical, planning and communication skills

  • Ability to identify process improvement opportunities

  • Strong interpersonal skills

  • Customer-centric, and a team player focus

  • Proficiency in Microsoft Office products (Word, PowerPoint, and Excel)

  • Strong business acumen

 

To learn more about benefits and perks apply online!

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