In-Demand IT Careers

Help Desk

Greater Pittsburgh Area, PA 15222

Posted: 11/16/2018 Job Number: 3164

The ideal candidate will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email messages for customers seeking help. Install, modify, and repair computer hardware and software.

RESPONSIBILITIES:

  • Provide End-User Support

  • Assist customer and vendors with website-related issues

  • Setup and configure workstations, printers, and other devices

  • Installing and configuring software applications

  • Participate in creating technical and end-user support documentation

  • Additional duties, as assigned

REQUIREMENTS:

  • 1-2 Years’ experience in Help Desk role

  • Excellent technical skills

  • Proficiency with microsoft office

  • General networking experience

  • Self-Motivated: ability to work with minimal supervision

  • Strong customer service focus

  • Clear verbal and written communication skills

  • Ability to work in fast-paced environment and meet deadlines

  • Capability to work both independently and as part of a team

  • Problem-solving mindset with ability to multitask

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