OpenArc - Empowering Your Career. As a leading IT staffing firm, we are dedicated to connecting talented professionals with your ideal opportunities. We are currently seeking a qualified IT Change and Configuration Manager to join our client’s organization and contribute to their ongoing success. 

Job summary

Responsibilities:

• Acts as a ServiceNow and CMDB champion both within corporate IT (GIS) and our business units
• Owns, maintains, and governs the enterprise configuration management database.
• Analyzes and approves incoming requests for change to CMDB and core foundation data.
• Creates and updates, or otherwise maintains CMDB records as needed.
• Moves the company forward as it pertains to the design and organization of our CMDB data by utilizing the common service data model, discovery and service mapping.
• Owns, maintains, and governs the corporate IT change process for Infrastructure.
• Facilitates weekly change management meetings for Infrastructure group.
• Facilitates our daily management meeting.
• Effectively documents policies, standards and processes pertaining to their areas of responsibility.
• Takes part in ServiceNow upgrade and change related testing exercises.
• Serves as a member of our core ServiceNow team to help guide the direction and use of the tool while being the lead for CMDB and change management.
• Possesses a working knowledge of the ServiceNow Change Management Module
• Maintains and conducts end-user training on a periodic basis.
• Participates as a project team member on projects relating to areas of responsibility.

Requirements:

• Experience with ServiceNow and ServiceNow CMDB
• Demonstrated knowledge of ServiceNow foundation data/tables
• Experience with Microsoft Office and O365 tools including Excel, Teams and SharePoint
• Experience with ServiceNow CMDB in the following areas:
• Common Service Data Model (CSDM)
• Discovery
• Service Mapping
• Patterns
• Data Manager

At OpenArc, we prioritize your career success and strive to build exceptional technical teams for our clients. By understanding your experience and aspirations, we ensure to present you with rewarding and fulfilling opportunities. 

As an employee of OpenArc and our clients, you will be eligible to participate in a comprehensive benefits package.

OpenArc is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.