In-Demand IT Careers

IT Change and Configuration Manager

Pittsburgh, PA | Work from home flexibility

Posted: 03/21/2024 Job Category: Infrastructure Job Number: 6905

Job Description

OpenArc - Empowering Your Career. As a leading IT staffing firm, we are dedicated to connecting talented professionals with your ideal opportunities. We are currently seeking a qualified IT Change and Configuration Manager to join our client’s organization and contribute to their ongoing success. 


Job summary

The IT Change and Configuration Manager has responsibility for corporate IT infrastructure policy, standards and procedures as they pertain to change management. This role will govern these processes and lead change control meetings.  The IT Change and Configuration Manager is also responsible for continuous improvement in this space and will maintain accurate documentation of the processes and changes to those processes.


  • Acts as a ServiceNow and CMDB champion both within corporate IT (GIS) and our business units
  • Owns, maintains, and governs the enterprise configuration management database.
  • Analyzes and approves incoming requests for change to CMDB and core foundation data.
  • Creates and updates, or otherwise maintains CMDB records as needed.
  • Moves the company forward as it pertains to the design and organization of our CMDB data by utilizing the common service data model, discovery and service mapping.
  • Owns, maintains, and governs the corporate IT change process for Infrastructure.
  • Facilitates weekly change management meetings for Infrastructure group.
  • Facilitates our daily management meeting.
  • Effectively documents policies, standards and processes pertaining to their areas of responsibility.
  • Takes part in ServiceNow upgrade and change related testing exercises.
  • Serves as a member of our core ServiceNow team to help guide the direction and use of the tool while being the lead for CMDB and change management.
  • Possesses a working knowledge of the ServiceNow Change Management Module
  • Maintains and conducts end-user training on a periodic basis.
  • Participates as a project team member on projects relating to areas of responsibility.


  • Experience with ServiceNow and ServiceNow CMDB
  • Demonstrated knowledge of ServiceNow foundation data/tables
  • Experience with Microsoft Office and O365 tools including Excel, Teams and SharePoint
  • Experience with ServiceNow CMDB in the following areas:
  • Common Service Data Model (CSDM)
  • Discovery
  • Service Mapping
  • Patterns
  • Data Manager

At OpenArc, we prioritize your career success and strive to build exceptional technical teams for our clients. By understanding your experience and aspirations, we ensure to present you with rewarding and fulfilling opportunities. 


As an employee of OpenArc and our clients, you will be eligible to participate in a comprehensive benefits package.


OpenArc is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Whether you are looking to fill or looking to advance your career, I would strongly suggest speaking to Scott and his team at OpenArc. Scott and his team provided a consultative and hands on approach throughout the entire process in my recent transition. Their unique approach was unlike anything I’ve experienced either as a candidate or a hiring manager.

-Mark Quinn, Service Sales Executive at Siemens Medical Solutions, USA, Inc.

Working with OpenArc was a great experience. The position I accepted was accurately described and my questions on benefits, paid time-off, and holidays and more were promptly answered. The entire OpenArc team was a very professional and to the point. I highly recommended OpenArc to all of my peers.

– Lisa McLaughlin, Executive Director, ACAPT

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