The ITSO  will leverage their deep knowledge of their business processes and related applications, to engage themselves and their team in all phases of the application development lifecycle (e.g., requirements gathering, analysis, design, test, implementation, and support), test and train end-users on new applications, features, or fixes, and provide support to business teams for troubleshooting and solution services.   In some scenarios an ITSO will have direct reports; in these cases, the ITSO will have direct responsibility for planning, directing, and developing the work of 1 to 3 Business Analysts. 

• Research existing and future SAP capabilities
• Research existing and future best-in-breed solutions
• Research other CPG / Manufacturing companies to understand how world-class companies are winning with technology
• Act as a Business Relationship Manager for FTM and PTP process area including managing communications
• Manage the work and performance of 0 to 3 Business Analysts, either Employees of Contractors
• Manage the work and performance of Contractors providing Application Managed Service support for Applications
• Leverage knowledge of FTM and PTP and enterprise technologies, like SAP, to manage a portfolio of maintenance, enhancements and/or projects in a coordinated way to ensure alignment with organizational strategies and to ensure the realization of prioritized and quantitative benefits

• Leverage technical expertise to develop and execute a Roadmap for the FTM and PTP processes

• Manage cross functional coordination between process areas related to enterprise-wide to define requirements and deliver enterprise-wide business capability solutions
• Manage product updates for all technology solutions supporting the function; if needed, work with third party resources on updates or major releases
• Coordinate outage, break-fix, and minor enhancements as part of day to day operations with the Managed Service Provider

• Leverage technical expertise to maintain fit to standard business process solution and ensure that the total cost of ownership and benefits of identified gaps are documented and approved by project leadership

• Partner with the Release Manager, Test Manager, and other IT leaders to optimize IT processes and procedures for the betterment of the organization

• Plan, monitor and control the quality aspects of configuration and development progress versus plan using Project Management best practices
• Plan, manage and participate in system unit test, integration test, user acceptance testing, and other formal and information test activities to test both happy path and non-happy path test scenarios
• Maintain close collaboration and relationships with the business, Managed Service Provider, and the enterprise IT team
• Embrace and comply with solution governance and methodology; seek opportunities for continuous improvement of IT processes

• Experience as a Business Analyst with some experience in IT Application Management, Enterprise Architecture, or Program Management in FTM or PTP
  • General Ledger
  • A/P
  • A/R
  • Financial Supply Chain Management (Credit, Dispute and Collections)
  • Fixed Assets
  • Internal Orders
  • Profitability & Cost
  • Product Costing
  • Corporate Organization Structure and hierarchy
  • COA
  • Integration with SD, LE, CRM and MM
• Experience managing other team members
• Demonstrated experience with requirement elicitation techniques, as-is and to-be analysis and business process modeling
• Demonstrated experience with SDLC business validation documentation (i.e. User Requirements Specifications, Functional specifications) including technical documentation such as Design specification, Configuration specifications, etc.
• Demonstrated experience managing large projects including project planning, risk and issue management, estimating and budgeting, and status reporting

• Strong understanding of Finance business process flows and integrated, enterprise process design

• Excellent verbal and written communication skills

• Manufacturing industry experience

• SAP S4/HANA experience desired

• Customer Focus
• Drives Results
• Collaborates
• Tech Savvy
• Optimizes Work Processes
• Strategic Mindset
• Drives Engagement