In-Demand IT Careers

IT Support

Pittsburgh, PA

Posted: 02/15/2024 Job Category: IT Support Job Number: 6878

Job Description

OpenArc - Empowering Your Career. As a leading IT staffing firm, we are dedicated to connecting talented professionals with your ideal opportunities. We are currently seeking a qualified IT Support  to join our client’s organization and contribute to their ongoing success. 

Responsibilities:

  • Offer technical support to all and troubleshoot technical issues.
  • Collaborate with stakeholders to ensure IT equipment and processes satisfy business needs.
  • Build and maintain a knowledge base of processes and common issues, establishing a self-service help center.
  • Assisting with implementation of security policies on IT equipment.
  • Troubleshoot field system escalations from our Field Operations team, ensuring optimal inventory levels for job deployment.
  • Stay up-to-date on industry best practices with the intention of furthering internal processes and technology.
 

Requirements:

  • Experience with provisioning and troubleshooting IT hardware and network infrastructure
  • Excellent communication skills
  • Excitement to learn and grow with openness to new ideas, new technologies, and continuous feedback
  • High self-motivation and love of self-directed learning
  • Experience supporting a rapidly growing IT infrastructure
  • Experience with audio & visual support

At OpenArc, we prioritize your career success and strive to build exceptional technical teams for our clients. By understanding your experience and aspirations, we ensure to present you with rewarding and fulfilling opportunities. 

 

As an employee of OpenArc and our clients, you will be eligible to participate in a comprehensive benefits package.

 

OpenArc is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Whether you are looking to fill or looking to advance your career, I would strongly suggest speaking to Scott and his team at OpenArc. Scott and his team provided a consultative and hands on approach throughout the entire process in my recent transition. Their unique approach was unlike anything I’ve experienced either as a candidate or a hiring manager.

-Mark Quinn, Service Sales Executive at Siemens Medical Solutions, USA, Inc.

Working with OpenArc was a great experience. The position I accepted was accurately described and my questions on benefits, paid time-off, and holidays and more were promptly answered. The entire OpenArc team was a very professional and to the point. I highly recommended OpenArc to all of my peers.

– Lisa McLaughlin, Executive Director, ACAPT

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