In-Demand IT Careers

Podcast Support

Pittsburgh, PA | Work from home flexibility

Posted: 03/20/2023 Job Category: IT Support Job Number: 6681

Job Description

Job Summary: 

Provides support to our customers across our podcast hosting and monetization platforms. Helping our customers attain their goals in podcasting, providing advice on getting the most out of our products and educating them on best practices. Conveying technical information in digestible language for non-technical users. Working to better our support team as a whole to provide the best customer support experience we can. 

Duties/Responsibilities: 

  •  Being an active member of our support team, answering customer questions that come in through multiple channels (email, social media & live chat) 
  • Supporting podcasters across our various products
  • Helping our customers make the best use of our products 
  • Educating customers on best practices within the industry 
  • Interfacing with related 3rd party services that our customers use (Apple Podcasts, Spotify, etc) 
  • Troubleshooting easy-to-medium complexity issues and escalating tickets, as needed 
  • Working in a collaborative environment and striving to make the team better 

Required Abilities & Skills: 

  • Excellent written and communication skills 
  • The ability to translate technical information in an accessible manner to non-technical users
  • A strong desire to learn and understand the products and share that knowledge Identify and accurately diagnose technical issues 
  • Strong problem solving skills, especially when dealing with limited information based on customer input 
  • Experience working in Zendesk or similar ticketing systems 
  • Basic understanding of DNS, HTML, CSS and XML 
  • Experience with either Windows or MacOS 
  • Familiarity with popular podcast client applications (Apple Podcasts, Spotify, Google Podcasts, etc) 
  • Preferred Abilities & Skills: 
  • Experience installing and configuring WordPress websites 
  • Audio recording, editing and encoding experience 
  • Familiarity with various media formats: MP3, M4A, JPG, PNG, MP4
  • Ability to design and implement escalation policies and procedures
  • Experience writing documentation for internal knowledgebase 


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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