Job Summary: 

This role will support and enable us to create customer-centric products, that are easy to use and elegant with the same look and feel, across the entire Podcast as a Service (PaaS) platform. The team’s goal is to make us a destination where anyone can come on board, at any point in their podcasting journey, to create their podcast, grow their audience, and monetize their content – seamlessly connecting hosting with on-ramps and upgrades to best-in-class tools and services. 

Responsible for assisting the Product, Development and Support teams to provide troubleshooting, testing and debugging throughout the application development process across the company’s product lines. Tests moderately complex features of new software releases using tickets, bug reports and pre-defined test plans to validate functionality or identify defects. Follows uniform testing procedures, documents results and uses designated systems and tools to track outcomes. Performs follow-up rounds of testing as needed. 

Duties/Responsibilities: 

• Collaborating with product, development and support departments in support of agile development and sprint process for new software releases and product launches. 
• Validate and verify product features, functionality as outlined in tickets or bug reports.
• Documents methods, steps, actions to confirm, resolve or avoid issues or reported bugs. 
• May be required to troubleshoot and document incidents using ticket systems and tools. 
• Escalates problems to appropriate levels or teams to achieve issue resolution.  Ensure continued functionality during testing, deployment and maintenance of software. 
• Troubleshooting, debugging, maintaining and improving existing software.
• Assist with information for technical documentation to guide user documentation/knowledge base, release notes or to improve future software releases. 

Required Skills and Abilities: 

• Excellent verbal and written communication skills. 
• Strong organizational skills and attention to detail. 
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills. 
• Possess desire to learn new things: inquisitive, curious and creative.
• Strong teamwork and leadership skills. 
• Ability to escalate to prioritize tasks or issues when appropriate. 
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Google Office Suite, Jira/Confluence, ticketing software or related software and tools. 

Required Education and Experience: 

• Software testing or QA or related experience in technical support for software as a service, web applications or similar 
• Familiarity with Linux/Unix command line, REST architecture and OAuth
• Excellent knowledge of the software development life cycle 
• Strong problem-solving and communication skills 
• Familiarity with concepts of Object-Relational Mapping frameworks
• Experience with Agile and Scrum development methodologies 
• Ability to learn quickly and work independently or as part of a team
• Comfort level with interacting and communicating across all functional groups and levels within the company 

Preferred Education and Experience: 

• Knowledge of podcast industry, creator economy, audio and video, creation tools, advertising, monetization, and measurement, RSS concepts 
• Knowledge of API integration (REST, XML-RPC) with Third-party industry players such as Facebook, Spotify, and others 
• Familiarity with PCI compliance, security and privacy and best practices
• Experience with WordPress and Podcast Webpages 
• Experience with mobile applications (iOS and Android) 
• Familiarity with Braintree and other third party payments processors and billing
• Knowledge of test-driven development practices