In-Demand IT Careers

Scheduling Assistant

Allentown, PA | Work from home flexibility

Posted: 02/03/2023 Job Category: Other Area(s) Job Number: 6585

Job Description

Requirements

Experience in Admin Assist role combined with CSR experience makes for the ideal profile. 


Serve as central point of contact for all incoming customer calls/emails

  • Address customer questions/concerns as much as possible
  • Delegate to appropriate individual/group if unable to address
  • Log customer calls and report out weekly
  • Assist schedulers with proactive customer contacts throughout job scheduling process
    • Provide clear guidance for customers on pre-job requirements (ex. Inspection due dates, physical work to be complete before work is executed, setting up new meter account, etc.)
    • Schedule customer appointments, issue reminders/confirmations
    • Maintain log of all communications to report out weekly 
  • Provide other scheduler assistance as needed
    • Assist in creating work packets
    • Assist in processing bundled job cards
    • Remove job holds once verified
    • Create IVR appointments
    • Assist in WO close out
    • Schedule temp disconnects
    • Investigate property damage claims and schedule work if PPL liability is determined
Required Skills
  • Microsoft office Suite 

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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