In-Demand IT Careers

Scheduling Assistant

Allentown, PA | Work from home flexibility

Posted: 02/03/2023 Job Category: Other Area(s) Job Number: 6585

Job Description


Experience in Admin Assist role combined with CSR experience makes for the ideal profile. 

Serve as central point of contact for all incoming customer calls/emails

  • Address customer questions/concerns as much as possible
  • Delegate to appropriate individual/group if unable to address
  • Log customer calls and report out weekly
  • Assist schedulers with proactive customer contacts throughout job scheduling process
    • Provide clear guidance for customers on pre-job requirements (ex. Inspection due dates, physical work to be complete before work is executed, setting up new meter account, etc.)
    • Schedule customer appointments, issue reminders/confirmations
    • Maintain log of all communications to report out weekly 
  • Provide other scheduler assistance as needed
    • Assist in creating work packets
    • Assist in processing bundled job cards
    • Remove job holds once verified
    • Create IVR appointments
    • Assist in WO close out
    • Schedule temp disconnects
    • Investigate property damage claims and schedule work if PPL liability is determined
Required Skills
  • Microsoft office Suite 

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Whether you are looking to fill or looking to advance your career, I would strongly suggest speaking to Scott and his team at OpenArc. Scott and his team provided a consultative and hands on approach throughout the entire process in my recent transition. Their unique approach was unlike anything I've experienced either as a candidate or a hiring manager.

-Mark Quinn, Service Sales Executive at Siemens Medical Solutions, USA, Inc.

Working with OpenArc was a great experience. The position I accepted was accurately described and my questions on benefits, paid time-off, and holidays and more were promptly answered. The entire OpenArc team was a very professional and to the point. I highly recommended OpenArc to all of my peers.

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