In-Demand IT Careers

Senior Service Design Researcher

Providence, RI | Work from home flexibility

Posted: 09/11/2023 Job Category: Other Area(s) Job Number: 6794

Job Description

OpenArc - Empowering Your Career. As a leading IT staffing firm, we are dedicated to connecting talented professionals with your ideal opportunities. We are currently seeking a qualified Senior Service Design Researcher to join our client’s organization and contribute to their ongoing success. 

Job summary

The service design team is seeking a senior or lead level service designer / service design researcher to work closely with the service design, product and business teams to unite our employee-facing and customer-facing products and services into continuous, thoughtful, and focused customer journeys. This person is a strategic partner to the Service Design Manager and will work collaboratively to research and build service blueprints and other service design artifacts in support of a large electric utility.


  • Conduct qualitative research with customers, employees, stakeholders, subject matter experts and other end users to understand how services work today and identify opportunities for future service experiences.
  • Understand problem spaces and the service opportunities within them and develop strategies to own the work of the service design team and drive innovation with thought and purpose.
  • Initiate, design and iterate on service design artifacts and related deliverables including service blueprints, user journey maps and user interaction flows.
  • Support the research team in their development of research plans to uncover new opportunities to continually enhance and optimize concepts and services.
  • Seek out opportunities to continually satisfy and delight the people who depend on our customer and employee-focused tools.
  • Work with the service design team to be the glue connecting the front stage and backstage of our employee and customer services.
  • Help to inspire, motivate, and guide the members of the design and product organizations.
  • Mentor emerging design talent in understanding the right balance between business, design and end-user needs. 
  • Care deeply about fostering an environment where people of all backgrounds and experiences can flourish.


  • Experience creating user journey maps, service blueprints, user flows and other various tools to communicate service design decisions.
  • Able to clearly articulate abstract and / or complex ideas and concepts.
  • Comfortable working in new and unknown problem spaces and pushing past initial ideas to discover new areas of interest.
  • Experience with project and stakeholder management.
  • Ability to set realistic benchmarks and goals and manage the work it takes to achieve them.

At OpenArc, we prioritize your career success and strive to build exceptional technical teams for our clients. By understanding your experience and aspirations, we ensure to present you with rewarding and fulfilling opportunities. 


As an employee of OpenArc and our clients, you will be eligible to participate in a comprehensive benefits package.


OpenArc is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


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Whether you are looking to fill or looking to advance your career, I would strongly suggest speaking to Scott and his team at OpenArc. Scott and his team provided a consultative and hands on approach throughout the entire process in my recent transition. Their unique approach was unlike anything I’ve experienced either as a candidate or a hiring manager.

-Mark Quinn, Service Sales Executive at Siemens Medical Solutions, USA, Inc.

Working with OpenArc was a great experience. The position I accepted was accurately described and my questions on benefits, paid time-off, and holidays and more were promptly answered. The entire OpenArc team was a very professional and to the point. I highly recommended OpenArc to all of my peers.

– Lisa McLaughlin, Executive Director, ACAPT

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