In-Demand IT Careers

ServiceNow Developer

Pittsburgh, PA | Work from home flexibility

Posted: 03/20/2023 Job Category: Other Area(s) Job Number: 6651

Job Description

We are searching for a ServiceNow Developer in our corporate Pittsburgh, PA office. This position will service as the technical owner and business analyst for the implementation of all ServiceNow development throughout proposal, delivery, and ongoing maintenance and support. This includes developing a
thorough understanding of the Firm’s requirements and then applying industry best practices and detailed knowledge of ServiceNow to design optimal solutions which support and innovate business processes, meeting or exceeding the functional requirements.  

Responsibilities include:
  • Builds a trusting relationship with major project stakeholders and leads them to adoption of best solution.
  • Supports organizational change management (OCM) efforts by effectively communicating virtues of each proposed solution.
  • Leads quality management reviews and ensures all business and design requirements are met.
  • Conducts application and implemented business processes demonstrations to stakeholders; may support preparation of training material and provide user training. 
  • Manages third party relationships in support of ServiceNow environment maintenance, upgrades, configuration, and development.
  • Independently conduct analysis, development, automated testing, code reviews and documentation on the ServiceNow platform.
  • Demonstrate independence working in more than one software development layer of the solution.
  • Assist level 2 support personnel in troubleshooting and support as required, accepting escalation from level 2 support personnel as needed.
  • Engage application vendors for advanced support as needed.
  • Develop and publish all implementation, training, and support documentation for the ServiceNow environment.
  • Manage time effectively to prioritize end-user support requirements while staying on schedule with maintenance and project work.
  • Communicate progress and status updates with users, peers, and management as appropriate.
  • Compliance with established departmental ITIL and Project/Portfolio Management processes.
  • Other related duties and responsibilities as determined by management.
Skills and Requirements:
  • professional experience supporting the configuration and development of ServiceNow.
  • Business Analyst experience.
  • ServiceNow experience.
  • Proven experience as an IT professional.
  • Excellent planning, organizational, problem-solving, analytical, decision-making and communication skills.
  • Able to maintain a high degree of accuracy and confidentiality.
  • Desire to learn new technology and continuously grow.
  • Experience working in a cross-functional, team-oriented environment with both IT and non-IT partners.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.


Get Connected

Whether you are looking to fill or looking to advance your career, I would strongly suggest speaking to Scott and his team at OpenArc. Scott and his team provided a consultative and hands on approach throughout the entire process in my recent transition. Their unique approach was unlike anything I've experienced either as a candidate or a hiring manager.

-Mark Quinn, Service Sales Executive at Siemens Medical Solutions, USA, Inc.

Working with OpenArc was a great experience. The position I accepted was accurately described and my questions on benefits, paid time-off, and holidays and more were promptly answered. The entire OpenArc team was a very professional and to the point. I highly recommended OpenArc to all of my peers.

- Lisa McLaughlin, Executive Director, ACAPT

Take the Next Step