In-Demand IT Careers

Spanish Bilingual Technical Support

Pittsburgh, PA | Fully Remote

Posted: 06/07/2023 Job Category: IT Support Job Number: 6753

Job Description

OpenArc - Empowering Your Career. As a leading IT staffing firm, we are dedicated to connecting talented professionals with your ideal opportunities. We are currently seeking a qualified Spanish Bilingual Technical Support to join our client’s organization and contribute to their ongoing success.

Job Description

Your days will be filled with: 

  • Answering incoming calls to the department via the automated call distribution center or direct line and provide callers with needed assistance
  • Providing callers with training and troubleshooting support to address problems or concerns
  • Responding to email messages and chat requests and work with customers to resolve issues
  • Documenting all calls and interactions including emails and chat requests in the Call Center database
  • Arranging for product repairs when necessary
  • Updating customer demographic or personal information in the database
  • Escalating problems/issues to the Supervisor Technical Support when warranted
  • Perform various other tasks as assigned

We are looking for someone who has:

  • Computer Science experience
  • Technical experience
  • Previous Call Center experience a plus
  • Bilingual- Spanish Speaking, required

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Whether you are looking to fill or looking to advance your career, I would strongly suggest speaking to Scott and his team at OpenArc. Scott and his team provided a consultative and hands on approach throughout the entire process in my recent transition. Their unique approach was unlike anything I’ve experienced either as a candidate or a hiring manager.

-Mark Quinn, Service Sales Executive at Siemens Medical Solutions, USA, Inc.

Working with OpenArc was a great experience. The position I accepted was accurately described and my questions on benefits, paid time-off, and holidays and more were promptly answered. The entire OpenArc team was a very professional and to the point. I highly recommended OpenArc to all of my peers.

– Lisa McLaughlin, Executive Director, ACAPT

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