As the lead designer of the Services & Protection team, you will plan and implement the experience architecture, design and engagement strategies for our services-based experiences online. This includes warranties, delivery and installation, product assembly, expert services, advice and maintenance, and fitting experience reservations.

In this highly visible role, you will work with team members across the eCommerce experience, from Search to Checkout, not to mention partners in our Stores, Supply Chain, Data & Analytics, and Marketing domains.

A successful candidate will demonstrate understanding of eCommerce capabilities and experiences, be a self-starter, an end-to-end service and experience maker, with strong visual design foundations.

As a Senior Product Designer, you work closely with other product designers, product managers and software engineers to deliver product experiences rooted in human-centered principles that support strategic priorities. You are an active participant and expert facilitator in the organization and delivery of high-quality products enabled through a lean product development process including:

• Team Forming
• Human-Centered Advocate 
• Evidence & Risk – 
• Discovery
• Experimentation
• Data-Driven 
• Development
• Feedback
• Leadership

Job Duties & Responsibilities:

Leadership – How you expand your influence through strategy, decision making, coaching, and management

The Senior Product Designer supports one or more product teams with a focus on learning and growing skills related to leadership and strategy. Supporting mid-to-high complexity product teams, the Senior Product Designer is responsible for:

• Actively coaching and mentoring other product designers and cross-functional peers

Strategy – How you understand and plan within a product team that solves customer problems and drives market impact

The Senior Product Designer supports one or more product teams with a focus on learning and growing skills related to leadership and strategy. Supporting mid-to-high complexity product teams, the Senior Product Designer is responsible for:

• Using evidence-based influencing skills

• Conducting stakeholder identification workshops and create stakeholder map by product

• Facilitating stakeholder engagement and interactions for HCD enablement

• Translating stakeholder knowledge into inputs to discovery

• Improving business proficiency through partnership with stakeholders

• Effectively explaining 'why' discovery / experimentation are needed

• Defining the discovery strategy in support of the product domain

Execution – How you support and provide oversight to the design and delivery of solutions to our customers

The Senior Product Designer supports one or more product teams with a focus on learning and growing skills related to leadership and strategy. Supporting mid-to-high complexity product teams, the Senior Product Designer is responsible for:

• Conducting research discovery to define problems

• Applying mixed methods research practices

• Identifying the right problems using problem discovery frameworks

• Prioritizing problems to be solved

• Testing and learning through lean experimentation

• Identifying patterns in data and build expanded research models in partnership with Product Management

• Storytelling enthusiast and design-thinking influencer

• Following industry trends and retail concepts that can inspire innovative product thinking

• Building partnerships with internal research teams (Athlete Insights, Data & Analytics, etc.)

• Understanding the macro-level journey of the product and cross-team dependencies

• Utilizing visual design principles applied to UI design

• Demonstrating a customer-centric view into developing great product experiences and the ability to advocate on a customer's behalf

• Leveraging Homefield to create UI designs

• Participating in sprint planning to support research / design / development

• Gathering feedback to inform behavioral trends

• Monitoring metrics to understand usage trends

• Building discovery objectives and goals in collaboration with key stakeholders

• Combining quantitative + qualitative data to tell the story of the product

• Improving data proficiency through partnership with the D&A team