In-Demand IT Careers
Systems Administrator/Security
Woodland Rd Pittsburgh, PA 15232 US
Job Description
Responsibilities:
• Assist in keeping the computers and servers updated, patched, and secure.
• Test new products and upgrades.
• Manage licensing.
• Serve as a backup for the Active Directory system, backup systems, and VMWare environment.
• Be responsible for system administration support, installation/configuration/imaging, operation, maintenance, licensing/contract maintenance, and field support of systems hardware, software, and related infrastructure of auxiliary systems.
• Participates in technical research and development with the Senior System Administrator to enable continuing innovation within the supported systems.
• Support field support to all campus properties including student res halls and multiple campus locations.
• Assist other ITS groups as needed.
• Assist in definition of needs, benefits, technical research and strategy, planning and development to ensure supported systems follow ITS's Strategic Plan.
• Develop and maintain system standards.
• Develop and maintain documentation and training materials for using the SCCM system across all campuses.
• Account creation and support back up for Senior Systems Administrator.
• Maintain daily work order tickets submitted to ticketing system.
• Continue support of escalated tickets to Senior System Administrator and other ITS groups to ensure ticket completion.
• Perform other duties as required in support of the mission of ITS
Qualifications:
• Understanding of network standards such as TCP/IP.
• Experience in an administrative support capacity,
• General knowledge of network security.
• Ability to independently keep product knowledge and technical skills current with industry standards and developments.
• Knowledge of Microsoft SCCM including OS imaging, packaging, and deployment, VMWare vCenter, patch management, MDM, and Microsoft InTune is a plus.
• Ability to diagnose problems using good analytical and problem-solving skills.
• Ability to communicate with users, ITS staff, vendors, and technical support professionals - good interpersonal skills.
• Project management skills to ensure timely installs, upgrades, and repairs.
• Ability to document systems and develop training materials.
• Ability to provide attention to detail is critical. Excellent organizational skills.
• Ability to rack install equipment such communications gear, network edge and core switching, UPS hardware.
• Ability to remain calm and professional in stressful situations.
• Ability to work with vendors to coordinate purchases, repairs, licensing agreements, contracts, and other agreements.
• Integrity, adaptability, sense of humor, independence, cooperativeness, and a strong work ethic.
• Ability to perform multiple tasks simultaneously.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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