OpenArc - Empowering Your Career. As a leading IT staffing firm, we are dedicated to connecting talented professionals with your ideal opportunities. We are currently seeking a qualified Technical Business Process Engineer to join our client’s organization and contribute to their ongoing success. 

Job summary

Responsibilities:

• Apply human-centered design principles to analyze current business processes and workflows, identifying areas where user experience can be enhanced, particularly via process/workflow automation, artificial intelligence, and business intelligence.
• Design and implement innovative legal and business administration processes that prioritize user needs and stakeholder satisfaction, leveraging technology, AI, automation, and business intelligence to streamline operations and improve client service delivery.
• Collaborate closely with IT leadership and business stakeholders to develop technical solutions that support process improvements with a focus on human-centered design.
• Work closely with legal teams to understand their workflow requirements and challenges, developing solutions that enhance productivity and client service while maintaining the highest levels of confidentiality and ethical standards.
• Facilitate workshops and design thinking sessions to gather insights from end-users and stakeholders, ensuring their needs are at the forefront of process redesign efforts.
• Develop and maintain comprehensive documentation for process changes, including user journey maps, personas, process maps, and flowcharts.
• Conduct user research and usability testing to validate process designs and ensure they meet user needs and expectations.
• Lead cross-functional teams in the implementation of process redesign projects, ensuring a seamless transition and minimal disruption to operations.
• Measure the impact of process changes on user satisfaction and operational efficiency, iterating on designs based on feedback and performance metrics.

Requirements:

• Proven experience in business process engineering and process improvement, with a strong portfolio demonstrating projects where human-centered design principles were applied.
• Strong stakeholder management skills
• Excellent discretion and judgment, with a keen understanding of the importance of confidentiality and data protection 
• Excellent analytical and problem-solving skills, coupled with a deep empathy for users and a passion for improving their experiences.
• Experience with design thinking, user research, and usability testing methodologies.
• Strong communication and interpersonal skills, with the ability to effectively convey complex ideas and engage with a diverse range of stakeholders.
• Proficiency in design and process mapping tools (e.g., Adobe XD, Visio, UXPin, BPMN software).
• Strong familiarity with RPA, Document Automation, Generative AI, and Business Intelligence concepts.

At OpenArc, we prioritize your career success and strive to build exceptional technical teams for our clients. By understanding your experience and aspirations, we ensure to present you with rewarding and fulfilling opportunities. 

As an employee of OpenArc and our clients, you will be eligible to participate in a comprehensive benefits package.

OpenArc is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.