In-Demand IT Careers

Technical Business Process Engineer

Pittsburgh, PA

Posted: 03/11/2024 Job Category: Database Job Number: 6919

Job Description

OpenArc - Empowering Your Career. As a leading IT staffing firm, we are dedicated to connecting talented professionals with your ideal opportunities. We are currently seeking a qualified Technical Business Process Engineer to join our client’s organization and contribute to their ongoing success. 


Job summary

The Technical Business Process Engineer with a focus on human-centered design is responsible for leading the analysis, design, and enhancement of business processes across the organization with a keen emphasis on user experience and stakeholder satisfaction.


  • Apply human-centered design principles to analyze current business processes and workflows, identifying areas where user experience can be enhanced, particularly via process/workflow automation, artificial intelligence, and business intelligence.
  • Design and implement innovative legal and business administration processes that prioritize user needs and stakeholder satisfaction, leveraging technology, AI, automation, and business intelligence to streamline operations and improve client service delivery.
  • Collaborate closely with IT leadership and business stakeholders to develop technical solutions that support process improvements with a focus on human-centered design.
  • Work closely with legal teams to understand their workflow requirements and challenges, developing solutions that enhance productivity and client service while maintaining the highest levels of confidentiality and ethical standards.
  • Facilitate workshops and design thinking sessions to gather insights from end-users and stakeholders, ensuring their needs are at the forefront of process redesign efforts.
  • Develop and maintain comprehensive documentation for process changes, including user journey maps, personas, process maps, and flowcharts.
  • Conduct user research and usability testing to validate process designs and ensure they meet user needs and expectations.
  • Lead cross-functional teams in the implementation of process redesign projects, ensuring a seamless transition and minimal disruption to operations.
  • Measure the impact of process changes on user satisfaction and operational efficiency, iterating on designs based on feedback and performance metrics.


  • Proven experience in business process engineering and process improvement, with a strong portfolio demonstrating projects where human-centered design principles were applied.
  • Strong stakeholder management skills
  • Excellent discretion and judgment, with a keen understanding of the importance of confidentiality and data protection 
  • Excellent analytical and problem-solving skills, coupled with a deep empathy for users and a passion for improving their experiences.
  • Experience with design thinking, user research, and usability testing methodologies.
  • Strong communication and interpersonal skills, with the ability to effectively convey complex ideas and engage with a diverse range of stakeholders.
  • Proficiency in design and process mapping tools (e.g., Adobe XD, Visio, UXPin, BPMN software).
  • Strong familiarity with RPA, Document Automation, Generative AI, and Business Intelligence concepts.

At OpenArc, we prioritize your career success and strive to build exceptional technical teams for our clients. By understanding your experience and aspirations, we ensure to present you with rewarding and fulfilling opportunities. 


As an employee of OpenArc and our clients, you will be eligible to participate in a comprehensive benefits package.


OpenArc is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Whether you are looking to fill or looking to advance your career, I would strongly suggest speaking to Scott and his team at OpenArc. Scott and his team provided a consultative and hands on approach throughout the entire process in my recent transition. Their unique approach was unlike anything I’ve experienced either as a candidate or a hiring manager.

-Mark Quinn, Service Sales Executive at Siemens Medical Solutions, USA, Inc.

Working with OpenArc was a great experience. The position I accepted was accurately described and my questions on benefits, paid time-off, and holidays and more were promptly answered. The entire OpenArc team was a very professional and to the point. I highly recommended OpenArc to all of my peers.

– Lisa McLaughlin, Executive Director, ACAPT

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